Our Complaints Process

Creative Boom exists to be a positive and encouraging champion for creatives, and we are committed to being a fair, balanced and accurate platform for discussion about the creative industries.

However, mistakes do sometimes happen. When they do, we commit to being open, transparent and fair in how we address them.

Who can make a complaint?

Anyone can make a complaint about any article published by Creative Boom.

We accept complaints via email to Katy Cowan, Editor, at [email protected].

What happens to your complaint?

All complaints will be acknowledged within ten working days.

All complaints are reviewed by the Editor. When a complaint is received, we will assess the concerns raised, review the relevant content, and consider whether any action or remedy is appropriate.

We generally accept complaints only within 12 months of publication. However, we remain open to correcting factual inaccuracies, attribution errors or spelling mistakes beyond that timeframe where appropriate.

How will we respond?

The Editor will respond to your complaint within fourteen days of acknowledgement. If more time is needed, we will send a holding response explaining why a full reply is not yet possible.

• If we find your complaint has merit and that we were at fault, we will seek an appropriate resolution.
• If we find that we were not at fault, but there is still something reasonable we can do to help, we will consider doing so.
• If we find that we were not at fault and no further action is required, we will explain our reasoning clearly.

Where a complaint is upheld, potential actions may include:

• correcting or clarifying the original text
• publishing a correction or editor’s note
• updating or removing an article
• issuing a public or private apology
• publishing a response from the complainant
• reviewing internal editorial processes where necessary

All records relating to complaints will be retained for three years.

Editorial standards

Creative Boom aims to report accurately and fairly, and to treat contributors, interviewees and readers with respect.

We are committed to:

• correcting significant inaccuracies promptly
• clearly distinguishing opinion from factual reporting
• being transparent when content has been updated or corrected
• handling complaints professionally and in good faith

If you believe we have fallen short of these standards, please get in touch.